Test Center Manager-Wellesley MA
Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for
information technology, academic, government and professional testing programs around
the world. Pearson VUE provides a full suite of services from test development to data
management, and delivers exams through the world’s most comprehensive and secure
network of test centers in more than 180 countries, where we validate the skills and
knowledge of millions of individuals every year.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Wellesley, MA. This position is benefit eligible (health insurance, paid time off, vacation, and holiday pay.)
Starting wage is $17.95.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach
and market-leading businesses. Pearson is listed on both the London and New York stock
exchanges (UK: PSON; NYSE: PSO).
SCHEDULE REQUIREMENTS:
Our ideal candidate demonstrates flexibility and teamwork.
Ability to work 35 to 40 hours per week with an expectation to work more hours as needed.
Employees must be available to work shifts between the hours of 715am - 8pm as scheduled, any day Monday through Saturday. Event days (2 to 4 times a month) have extend hours, must be able to work between the hours of 6:50am to 10:30pm.
Ability to work approximately 2 Saturdays per month.
Available to address operational problems when not at test center.
Responsibilities:
Expand your career at Pearson VUE in our entry level Test Center Manager position for
our Wellesley location. You will utilize your communication and customer skills with external
customers while also working to select new Test Administrators, provide job coaching, and
fair performance appraisals to current employees.
60% of daily tasks are Test Administrator responsibilities:
- Performs on-time site opening and closing procedures.
- Understands all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal technical support to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping
duties.
- Arrive on time for all scheduled shifts.
- Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
- Site staffing/hiring/retention/conflict resolution/scheduling.
- Trains, develops and coaches staff.
- First contact for facility issues.
- Ability to multi-task.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
- Minimum of 1 year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required. Bachelor's degree or equivalent business
experience preferred.
- Team leading and training skills, and exposure to a testing environment are strongly
preferred.
- Strong communication and customer service skills are a must, delivered with focused
attentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner, and handle a reasonable
amount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and
email.
- Ability to operate a computer, fax, and telephone.
- Must be able to work in a quiet, focused environment and hear spoken words in soft
voices.
- Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods
of time while escorting candidates back and forth, up to 50-100 times per scheduled shift,
to and from the testing room. Must have the ability to sit for long periods of time. Must be
able to bend, stoop & lift from a stooped position.
- Must be able to see small details at a distance. Ability to see names clearly on id cards
and the computer screen.