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Circulation Services Assistant Supervisor Job # 41080.21.001

The Assistant Circulations Services Supervisor is responsible for supervising Substitute Information Assistants, Shelving Assistants and shelving functions at the library branch. The position also assists the Circulation Supervisor or Branch Manager with hiring, training, responding to questions from staff and public, work direction, work assignments of daily schedules for Senior Information Assistants, Substitute Information Assistants and Shelving Assistants. Performs related circulation duties including (but not limited to) checkout and check-in functions, assisting in troubleshooting public computers and related equipment. Also provides direct customer service including receiving and recording fines and fees, issuing library cards, answering phone and greeting visitors, sorting and shelving returned and new library materials, preparing and discarding library materials for circulation, and performing related circulation duties, as assigned.

We currently have one opening for a full-time Assistant Circulations Services Supervisor at our Burnsville location. However, this list may be used to fill future Assistant Circulations Services Supervisor positions at various locations.
Minimum Qualifications
• High school diploma or equivalent (G.E.D.)
• Two years of work experience working with the public in an office, library or retail setting.
• Experience working with one or more of the following technologies: Microsoft Word, Excel, Outlook; E-books, or Internet searching.
OR
• An equivalent combination of education and experience.

PREFERRED QUALIFICATIONS BEYOND MINIMUM REQUIRED:
• Library experience strongly preferred.
• Two years supervisory or lead work experience.
• Experience working with diverse populations and customers with limited English proficiency.
• Ability to read, write, and/or speak in a secondary language (e.g., Somali, Spanish).
• Experience working with a library catalog and/or maker equipment such as 3D printers, creative design software, and sewing machines.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Manages shelving operations & substitute information assistant work schedules, and assists with branch operation and volunteers under the direction of the Circulation Supervisor and/or Branch Manager.
• Assists with hiring, training and work direction of circulation staff and branch volunteers.
2. Performs excellent customer service functions to meet the needs of internal and external customers by possessing and demonstrating in-depth working knowledge of library system/catalog, Outlook, software applications, Internet, equipment and computers.
• Tracks statistics and reports to manager according to established timelines.
• Responds to and resolves issues raised by library patrons in a timely manner.
3. Processes and tracks library materials in a timely manner to ensure materials are available and in satisfactory condition for internal and external customers.
4. Builds relationships and networks with internal and external resources to promote library mission.
• Actively participates on internal and/or external committees, work groups and department meetings as designated or approved by Supervisor.
5. Manages monetary transactions according to department procedures.

Click here for the full, complete list of duties and responsibilities.
Knowledge, Skills & Abilities and Work Environment
• Organizational and supervisory skills
• Knowledge of circulation software, Outlook, Microsoft Office and other software used in Library
• Knowledge of Library guidelines, procedures and programs
• Knowledge of English grammar, punctuation and pronunciation
• Knowledge of organization of collections – alphabetical and Dewey Decimal
• Knowledge of basic math
• Ability to operate personal computers and other office equipment
• Ability to alphabetize and file
• Ability and skills to perform detailed work within established time guidelines
• Ability to work effectively with the public, co-workers and all others
• Ability to handle heavy book carts and boxes
• Ability to unload book return bins
• Willingness to maintain flexibility in schedule and assignments
WORK ENVIRONMENT: Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, adding machine, photocopier, scanner and fax machines. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force up to 50 pounds. Frequent walking, standing, bending, twisting, stretching, crouching, reaching (forward and overhead) and grasping. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work. The work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel.

SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.

DEPARTMENT: Library
HOURS: Full-Time
PREFERRED HIRING RANGE: $39,042 - $43,922/year (Grade 104)
FULL SALARY RANGE: $39,042 - $61,003/year
LOCATION: Current opening in Burnsville
UNION: Non-Union
CLOSE DATE: 4:30 p.m. on 3/1/21