Service Dispatcher

This applicant pool may be used to fill additional openings within 90 days of the posting

close date.

RESPONSIBILITIES:

Provide 24/7, centralized response to transmission, distribution, customer service and

municipalities, including emergencies, reported trouble, environmental reporting and related

inquiries

Leverage ARCOS callout software and rules to initiate and maintain accurate and effective

callouts

Maintain and update the Outage Management System (OMS) in order to provide

immediate, detailed outage information to employees and customers.

Coordinate effective response for all unplanned incidents affecting entire MP and afterhours

SWLP electric transmission/distribution systems, including all municipal customers,

as well as emergency Environmental response to ALLETE and its subsidiaries

Serve as the main contact for all ALLETE inquiries that occur outside of normal business

hours. Forward calls to the appropriate business unit(s) and ensure dedicated customer

service by providing first-hand information related to billing, collection and outage related

events. Coordinate after hours collection related restoration and troubleshooting

Coordination of the Company’s emergency response plan

Maintain working knowledge of multiple Customer Service and Distribution (CS&D)

software programs and systems

Utilize software to ensure data integrity and operational effectiveness to meet company and

customer expectations and to fulfill regulatory compliance such as reliability reporting

Enhancement and maintenance of Company image through support for, and

communication of Company decisions, policies and practices, while protecting confidential

Company information and customer privacy

Support Operations with special projects as needed

REQUIRED EDUCATION:

High school diploma or equivalent

Associates degree desirable

REQUIRED EXPERIENCE:

Two years or more of job experience directly related to computer use and customer service.

Experience in an industry-related position preferred.

SPECIAL REQUIREMENTS:

Rotating 12 hour shifts including weekend and holidays

Requires effective communication skills to act as a liaison for inter-departmental field

personnel, customer service, contractors, the general public and local/county/state

emergency services.

Must be able to pass computer assessment

This position may be subject to assessment of skills, job match and/or aptitude.

Employer will not sponsor Visas for position.

External applicants must apply on line at www.allete.com/careers

ALLETE is an Equal Opportunity / Affirmative Action employer. Employment selection and related

decisions are made without regard to race, color, creed, religion, national origin, sex, sexual

orientation, veteran status, disability, age, marital status, membership or activity in a local human

rights commission, status with regard to public assistance or any other protected class.

If you are an individual with disabilities who needs accommodation or you are having difficulty

using our website to apply for employment, please contact our Human Resources department at

218-723- 7553.

EEO/AA/F/M/Vet/Disabled