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Job Summary
Minnesota State Services for the Blind (SSB) has been serving blind, visually impaired and Deafblind Minnesotans since 1923. It does so with a staff of 110 dedicated personnel, over 650 skilled volunteers, an active State Rehabilitation Council for the Blind and a host of community partners. Each year SSB assists thousands in leading full, active and productive lives. Come be part of a great organization in a great state.
Receiving direction from a Workforce Development Unit (WDU) supervisor and through effective teamwork with the WDU counselor, this position assists customers of State Services for the Blind (SSB) to reach their goals of working and living independently in their community. This position actively assists customers in the implementation and successful accomplishment of their rehabilitation plans. Additionally, this position provides career guidance, basic technology and low vision instruction to customers based on individual customer needs. 
Duties include:
Provide support to WDU counselors by acting as a program liaison to assist with the referral, application, and intake process. Assist counselor in facilitating service implementation in the Individualized Plan for Employment in a timely manner.
Provide Statewide Integrated Financial Tools System (SWIFT) support for WDU counselors as a buyer through Authority for Local Purchase (ALP) certification.
With support of the counselor, independently communicate with vendors related to service implementation and provision.
Provide direct and indirect services to employed or ready to be employed customers in the WFD unit of SSB to assist them in obtaining or maintaining employment.
Minimum Qualifications
Ability to successfully complete Authority for Local Purchasing (ALP) Certification within six (6) months of hire.
Ability to:
  • Use customer service skills on the phone, in person and online to provide effective general and specialized office support with common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically
  • Understand written and spoken English sufficient to maintain complex records, files, notes, and logs, be understood during in‐person, e‐mail/written, and phone interactions with others
  • Interpret and explain program information to applicants, such as eligibility requirements, application details, payment methods, and their legal rights
  • Provide prompt, courteous and accurate information to customers in person, on the phone, and through e‐mail and other written correspondence
  • Respond effectively to customers who have questions about agency operations and procedures
  • Keyboarding/typing, using Microsoft Word or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner
Preferred Qualifications
State of MN, Authority for Local Purchasing (ALP) Certification
Experience using Workforce One, SWIFT, or similar data tracking software
Experience using Word, Excel, Outlook, Teams, Adobe Pro, and Share Point. Experience working with a diverse population including those with disabilities, particularly Blind, Visually Impaired, and Deafblind
Bilingual or experience with English language learners