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Investigator Senior-Senior Case Manager at MN Board of Medical Practice

The Minnesota Board of Medical Practice protects the public's health and safety by assuring that the people who practice medicine or as an allied health professional are competent, ethical practitioners with the necessary knowledge and skills appropriate to their title and role. The Board regulates over 31,000 health care providers and investigates over 800 complaints annually. The Board enforces statutes and rules for the regulation of people who practice medicine or an allied health professional including physicians, acupuncturists, athletic trainers, genetic counselors, naturopathic doctors, physical assistants, respiratory therapists, and traditional midwives.

 Salary Range: $27.56-$40.61 per hour –$57,545 - $84,793/annually
This position is part of a team responsible for investigating and processing complaints and enforcing corrective and disciplinary actions related to health care professionals under the authority of the Board. Senior Case Manager evaluates and analyzes complex complaints alleging violations of Minnesota Statute §147 and other regulatory statutes and promulgated rules by providing pre-disciplinary case investigation and work-up for the Board's Complaint Review Committees and the Attorney General's Office. Responsibilities include but are not limited to:
  • Serve as a lead worker for Complaint Review unit staff providing work direction and training, and reviewing investigator work products.
  • Respond to inquiries and complaints from the public, healthcare facilities and providers, and licensees regarding the application of the Medical Practice Act and other practice acts enforced by the Board.
  • Explain and interpret provisions of the Medical Practice Act and other relevant practice acts and instruct individuals on filing formal complaints when appropriate.
  • Analyze and edit cases prepared by staff and provide guidance in preparing case history summaries and action recommendations for use by the Complaint Review Committees.
  • Coordinate and facilitate Complaint Review Committee proceedings by providing information about current and previous Board actions, managing matters brought to Committee conferences, and documenting and coordinating implementation of Committee and Board decisions.
  • Coordinate and monitor respondent compliance with Board orders and agreements for corrective action.
  • Oversee consultant activities including recruiting and retaining consultants in specialty and subspecialty areas of practice to review complaint files, scheduling Medical Coordinator Conferences, and coordinating practice skills assessments and comprehensive evaluations.
  • Assist in contested case hearing preparation by acting as a liaison between the Board and the Attorney General's Office.
  • Create and maintain the Committee case docket system for regular meetings and coordinate case docket dates and times with assigned attorneys, consultants, and council representatives.
  • Perform other duties as assigned by Board management.
Minimum Qualifications:
  • Three years of professional experience performing investigations, regulatory compliance, complaint review, administration/quality assurance of licenses, legal analysis, or closely related experience in the health care field.
  • Experience working efficiently and effectively in a high volume, deadline driven environment.
  • Ability to serve as a lead worker assigning and reviewing work, providing training, and serving as a technical resource.
  • Advanced writing and editing skills with the ability to give timely and constructive feedback on written case summaries.
  • Strong analytical skills.
  • Advanced ability to analyze and resolve problems.
  • Advanced interpersonal skills interacting with diverse audiences including under stressful and time sensitive situations.
  • Ability to work independently and in groups.
Additional Requirements: This position requires successful completion of pre-employment reference checks.
 How to Apply:
All interested individuals should apply on  to Job Posting # 42529.  Application deadline: 11/23/2020.
If you have questions about the position, contact Nella Austin at