Case Manager (2382-40)
Requirements (Education, Experience, Licensure, Certification):
- High school diploma or GED and 1 year of work related experience.
- Associate's degree and 1 to 3 years of work related experience, including 2 years of Juvenile Court work experience.
Special Working Conditions and/or Hazards:
- Employees work indoors and are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
- Prepares and presents custody, visitation, and dependency dockets, including defining multiple docketing issues.
- Coordinates paperwork on concurrent custody, visitation, dependency, and delinquency cases.
- Assures proper handling of services, transports heavy files, and ensures that filing is completed accurately and in a timely manner in order to ensure the meaningful review of cases.
- Processes assigned custody, visitation, and dependency dockets, including performing quality control regarding entries, case tracking and forms.
- Ensures that absent parties are notified in a timely manner.
- Provides follow-through on support orders and coordinates information regarding appointment of counsel to ensure timely planning and review of cases.
- Assists assigned Magistrate in the courtroom by performing specified tasks to enhance the efficient operation of the courtroom and orderly case flow.
- Assists other Magistrates assigned to the custody, visitation, and dependency dockets on an as-needed basis.
- Coordinates docketing issues, past due reports and messages between the Magistrates, clients and professional staff.
- Assists with departmental operations on as needed basis, including, but not limited to, answering reception desk telephone, assisting walk-ins, processing incoming mail, scheduling hearings, etc.
- Handles additional departmental duties as assigned, e.g. computer data entry, word processing, processing and scanning entries, scanning and delivering official filings, etc.
- Demonstrates regular and predictable attendance.
Summary of KNOWLEDGE, SKILLS AND ABILITIES required for the position:
- Must possess clerical/administrative skills/abilities, which include: Ability to type accurately and efficiently in a variety of systems, write legibly, and demonstrate strong clerical skills.
- Must possess computer/technical skills/abilities, which include: Must be able to use computer software, including, but not limited to: GroupWise, Microsoft Office and the Court's JCMS case management system.
- Must possess project/process management skills/abilities, which include: Excellent organizational skills and time management skills with a high degree of precision; Must possess good judgment and problem solving skills.
- Must possess written and oral communication skills/abilities, which include: Ability to communicate professionally, courteously, and effectively in person, in writing and over the phone; Ability to maintain positive, professional working relationships with associates, supervisors, officials and the general public. Must be able to work independently and be a self-starter.
- Must possess job knowledge of departmental policies and procedures, resources available to the public,and knowledge of Dependency Court jurisdiction, including interfacing agencies.
Hamilton County Juvenile Court is a Drug-Free Workplace