Workforce Development Technician I
Workforce Development Technician I
This is an entry-level class within the Workforce Development Technician series performing grant-funded work in compliance with government regulations and grant performance standards, planning, developing, and implementing programs to assist clients in pursuing their career goals, assist employers in meeting their workforce needs, and build relationships with internal and external stakeholders.
DISTINGUISHING FEATURES OF THE CLASS
Employees at this level are distinguished from the Workforce Technician II level by the amount of guidance and instruction needed to perform duties as assigned, and are not expected to function with the same amount of knowledge, proficiency, or skill level as positions allocated to the Workforce Technician II. Positions at this level exercise less independent discretion and judgment in matters related to work procedures and methods.
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*Please note: Due to the COVID pandemic, City employees working in non-essential positions who are able, are working from home. The new Workforce Development Technician will primarily work from home until CareerForce reopens to the public and/or returns to on-site work at which point there will be an expectation to work in the office. As such, this is not a permanent remote position. At this point, we do not have an estimated timeline for a return to in-office work.
***This is a grant funded position running through 2021 with possibility to become permanent beyond this date.
Essential Duties & Responsibilities (other duties may be assigned)
1. Instruct clients in job search and job retention strategies.
2. Utilize existing curriculum for presentations and workshops that teach clients methods to obtain work and orient them toward programs and services available.
3. Inform clients of and make referrals to other appropriate community resources.
4. Recruit, enroll, and evaluate clients' performance in workforce development programs.
5. Determine the need for and authorize support services within established guidelines.
6. Analyze employment trends in order to advise clients in their job search.
7. Arrange for opportunities for on-the-job training, skill upgrading, and certifications.
8. Oversee the hiring, training, and job performance of work experience participants.
9. Educate employers about tax benefits, insurance, and other benefits related to workforce development programs.
10. Interface with employers and program participants to ensure employment and work experience placements are successful.
11. Receive referrals and conduct interviews to determine program eligibility, investigating to identify and assess client problems, needs, strengths, and assets.
12. Complete initial and ongoing assessments to evaluate interests, aptitudes, abilities, and barriers to employment and to determine employment goals
13. Utilize assessment results to write strengths-based employment plan, and monitor progress on plan implementation on at least a monthly basis.
14. Counsel, guide, and evaluate clients' implementation and continued progress of their employment plans.
15. Apply sanctions for noncompliance and remove them when corrective behaviors are demonstrated, where applicable.
16. Conduct mandatory home visits as required by state and county government, following all safety protocols set by office policy, where applicable.
17. Document all client activities and interactions through online case management system; create and maintain confidential records and files.
18. Assist in preparing required reports.
19. Correspond and collaborate with other agencies providing client services.
20. Serve as a member of committees and interdisciplinary teams as required.
21. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
22. Other duties may be assigned.
A. Possession of a college degree in a human service/human resource or management based field (such as vocational rehabilitation, public administration, human resource management, sociology, or psychology); OR
B. High School Diploma or GED plus four (4) years of experience in job placement, career counseling, or a related field.