Human Services Supervisor I, Gateway Services Division
Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected, honored and valued. We are seeking a highly dedicated professional to join our leadership team in the area of Economic Supports. The ideal candidate will be a proven leader who is strategic, embraces change, is driven by continuous learning and empowering others. If you are interested in helping to strengthen our communities by promoting quality public services, this is your opportunity to make a difference through a rewarding career in public service and enjoy the excellent quality of life in Central Minnesota.
Position Objective
To provide assistance with implementing and managing Human Services programs and services. This position is responsible for supervising employees, providing reports and statistical information regarding human services programs, and ensuring that business is performed in accordance with policies, procedures, and laws.
Primary Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
- Assigns, supervises and coordinates unit activities, work flow, and referrals.
- Provides regular and ongoing leadership and coaching to staff; provides guidance on difficult and complex cases.
- Ensures quality in executing client-related services by participating in client file reviews, case audits, and monitoring staff work to ensure accuracy and completion.
- Recommends, interprets and carries out program policies and procedures as needed.
- Assists with the development and implementation of quality assurance programs and provides education about services as needed.
- Participates in employee selection, orientation, training, and performance evaluation, and disciplinary procedures as needed.
- Participates in administrative appeal hearings, court hearings, meetings, conferences, and community functions.
- Reviews case referrals from other departments or divisions.
- Assists with the preparation of statistical and narrative program reports.
- Assures a level of quality in client related services.
- Assists with coordinating, implementing, and maintaining software applications and programs.
- Assists with developing and monitoring budgets and expenditures.
- Attends work regularly and in a timely manner.
- Performs others duties as assigned or apparent.