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This positions main responsibilities is responding and managing Public Information Requests (PIR’s).
The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community.
Preferred Qualifications
  • Experience and comfortable reading and sorting through large volumes of documents.
  • Experience in records management, records control schedules, retention periods, and handling of paper and electronic records.
  • Ability to prepare and distribute correspondence in a various formats to variety of recipients.
  • Experience in providing excellent customer service to include regular and consistent interaction with the City’s Law Department and PIR requestors.
  • Ability to do research, analyze and provide responses to potential issues.
  • Must be detailed oriented and have excellent organizational skills.
Duties, Functions, and Responsibilities
  • Provides administrative support on highly technical and/or specialized projects.
  • Facilitates the handling of time sensitive request such as ORR’s (Open Records Request), CAF’s (Citizen Action Forms), RCA’s (Request for Council Action) as well as other confidential documents.
  • Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc.
  • Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails.
  • Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software.
  • Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements.
  • Conducts research, compiles data, and prepares documents for consideration and presentation.
  • Files and retrieves documents, records and reports.
  • Attends meetings, records minutes and distributes meeting notes.
  • Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements.
Knowledge, Skills, and Abilities
  • Knowledge of applicable processes, techniques, and methods.
  • Knowledge of City practice, policy and procedures.
  • Skill in oral and written communication.
  • Skill in using computers and related software applications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to manage conflicts and concerns.
  • Ability to understand and communicate technical information.
  • Ability to exercise discretion in confidential matters.
  • Ability to recognize and recommend process improvement.
  • Ability to lead and train others.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain effective working relationships with city employees and the public.