Information Technologist 3
Primary Location: United States of America-OHIO-Franklin County
Work Locations: 150 OOD Cmplx 150 East Campus View Boulevard Columbus 43235-4604
Organization: Opportunities for Ohioans with Disabilities
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Schedule: Full-time
Work Hours: 8:00 - 5:00
Compensation: $27.15
Unposting Date: Feb 17, 2020, 11:59:00 PM
Job Function: Information Technology
Agency Contact Name: Gwen Biglin
Agency Contact Information: ood.hrselections@ood.ohio.gov
Information Technologist 3
(200000ZF)
Job Duties
.PNG)
Empowering Ohioans with disabilities through employment, disability determinations, and independence.
Now accepting applications for Information Technologist 3
Who We Are:
Opportunities for Ohioans with Disabilities (OOD) is a State of Ohio agency that partners with Ohioans with disabilities to achieve quality employment and independence. We are also charged with making determinations on Social Security disability.
What We Do:
OOD works with partners to facilitate customized employment plans for Ohioans with disabilities, helps Ohio companies recruit and retain employees with disabilities and we are the sole agency administering the Social Security Disability Insurance (SSDI) and the Supplemental Security Income (SSI) programs in Ohio. To learn more about OOD click here.
Our Divisions:
The Bureau of Vocational Rehabilitation (BVR), a division of OOD, provides individuals with disabilities services and supports necessary to help them attain and maintain employment. Disabilities may include physical, intellectual, mental health, or sensory disabilities.
The Bureau of Services for the Visually Impaired (BSVI), a division of OOD, provides individuals with low vision and blindness services and supports necessary to help them attain and maintain employment.
The Division of Disability Determination (DDD), a division of OOD, in agreement with the Social Security Administration (SSA), determines medical eligibility for Ohioans who apply for Social Security disability benefits.
Division of Employer and Innovation Services (EIS), EIS works to raise awareness of OOD’s mission with employer partners, to promote a talent pool of job-ready candidates, and to support businesses in the hiring and retention of individuals with disabilities. In addition, EIS is instrumental in the development and implementation of the agency’s strategic plan to ensure that client and stakeholder expectations are met, while providing value to Ohio taxpayers through efficiency, effectiveness and accountability of services.
What does an Information Technologist 3 do?
At OOD, the duties of an Information Technologist 3 (IT3) can vary depending on the needs of the area. These duties may include answering the telephone & responding to emails received for the IT help desk; assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax, assistive technology equipment and software; troubleshooting with customers to determine the nature of and resolution for reported issues; assisting with IT equipment deployment; updating & repairing IT hardware and software; assisting with business process analysis; monitoring & assisting users with third party IT supported devices.
Characteristics of a successful Information Technologist 3:
- Ability to deliver excellent customer service;
- Intermediate knowledge of personal computers & peripheral operating systems (System Center Configuration Manager, end point security software & Microsoft Office);
- Ability to effectively utilize basic level local area and wide area networking concepts, Information Technology Infrastructure Library, remote imaging of machines, intermediate level software distribution, & configuration of management tools;
- Ability to communicate technical information to technical and non-technical audiences;
- Time-efficient, organized & quality driven;
- Ability to multi-task;
- Ability to work well in a team environment
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Qualifications
Completion of undergraduate core program in computer science or information systems AND 12 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
OR
36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
OR
Equivalent of minimum class qualifications for employment noted above.
Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.
Customer support & personal service, state & agency policy, procedures & applicable laws*, vision, mission & goals of agency*, intermediate-level software distribution& configuration management tools (e.g., imaging laptops, pulling software, distributing software in System Center Configuration Manager (SCCM)), basic-level topology, protocols & network equipment (e.g., determine connectivity & Internet Protocol (IP) addresses), basic-level local area & wide area networking concepts (e.g., use of command-line tools to verify network connectivity), intermediate-level back-up & recovery techniques (e.g., remotely imaging machines by SCCM, various file recovery techniques), intermediate-level change management systems (e.g., understand concepts of Information Technology Infrastructure Library (ITIL) in order to monitor & report change), intermediate knowledge of Personal Computers (PC) and peripheral systems analysis (e.g., performance baseline monitoring), appropriately interpret and communicate technical information to technical& non-technical audiences orally, appropriately interpret and communicate technical information to technical & non-technical audiences in writing (e.g., technical report writing, end-user instructions, Standard Operating Procedures), define complex problems, collect data, establish facts, draw valid conclusions & synthesize solutions, stay abreast of current technologies in PC/peripheral operating systems (e.g., SSCM) and end-point security software (e.g., McAfee)
Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, you must submit a copy of your unofficial transcript(s) with your application by the posting deadline. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. If you don’t demonstrate how you meet minimum qualifications in the supplemental questions, your application will automatically be disqualified from consideration.
This documentation can be submitted:
1. Attach to your online application via supplement attachments
OR
2. Via email to OOD.HRSelections@ood.ohio.gov, indicate title of position applying for in the subject line of your email.
Selection Process:
These positions are filled through a two-part process, which consists of a computerized assessment and structured interview. Testing for this position is tentatively scheduled for the week of March 2nd in Columbus, Ohio.
Application Status:
You can check the status of your application online by signing into your profile through careers.ohio.gov. The application status is shown to the right of the position title(s) to which you have applied along with the application submission details. Questions pertaining to things other than your application status can be directed to ood.hrselections@ood.ohio.gov.
Technical Assistance:
Applicants experiencing technical issues should send an email to careers@ohio.gov for assistance.
If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment.
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant form consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.