IT Support Technician
Job Description:
- Under the direction of President and/or a designated supervisor, provide technical and resource services in the installation, configuration, operation, repair, maintenance troubleshooting and diagnosis of computer hardware, peripheral equipment and software for both PC’s and/or Apple computers. Install software and establish access rights and security. Assist with troubleshooting, local and wide-area-network cabling. Diagnose network hardware and peripheral equipment. Provide user support training and assistance.
Typical Duties
- Inspect, repair, assemble, install and configure computers and related equipment. Install new software and establish access right and security.
- Perform diagnostics and repairs on Pc’s and/or Apple computers.
- Format hard disks, install disk operating systems, establish directory structures and perform related tasks.
- Install microcomputers, peripheral equipment, hardware and software upgrades.
- Download service patches and other appropriate software from the internet; install as necessary.
- Backup up software disks as appropriate; archive data; restore data as needed.
- Routine inspection and maintenance of managed devices such as computer and network hardware, such as computers, computer components, monitors, drives, printers and other computer and network peripherals including file server configurations, installation, maintenance and diagnostics; and to take action to remedy malfunctions while attempting to ensure that all devices remain operational.
- May perform virus scanning and maintain security software as needed. May remove unused or unwanted files at the request of a customer or for computer efficiency.
- Provide, or assist in providing user with applications software, computer hardware and peripheral equipment training.
- Troubleshoot isolate and correct computer, peripheral and network problem, and notify supervisor in the event external intervention may be required to resolve a problem.
- Assist users in accessing and clarifying information in manuals and other forms of documentation.
- Maintain operating and user-procedure documentation and resource materials. Prepare support documentation. Establish and maintain a variety of records related to the service instance.
- Assist in, and troubleshoot network cabling projects and basic network equipment installation such as wiring, conduit, jacks, wall boxes, punch blocks, transceivers, hubs, switches, file servers, and network interface cards.
- Troubleshoot network cabling, transceivers, hubs, switches and file servers.
- Perform other duties as assigned.
- Qualifications
Job Requirements
- Demonstrated knowledge/experience in the use, diagnostics, and installation of computer hardware, related peripherals, and software related to PC and/or Apple hardware.
- Some demonstrated knowledge, training and/or experience related to local area networking is required.
- A clean driving record and current, in force drivers license is required.
- Any combination of education, training, and/or experience which demonstrate ability to perform the required duties.
- A typical qualifying background would include graduation from high school or equivalent, supplemented by specialized training in computer operating systems, repair, local and wide area networking, and data communications.
- Knowledge of
- Installation, configuration, operation, repair, maintenance, troubleshooting, and diagnosis of PC’s and/or Apple computer/network hardware, software and peripheral equipment. Installation, maintenance, repair, and inspection of network cabling and hardware.
- Troubleshooting, problem-solving techniques, and repair techniques.
- Network control programs, system network architecture and network management.
- Oral and written communication skills. Interpersonal skills using tact, patience and courtesy.
- Ability to
- Effectively work with network technologies, maintenance, and implementation.
- Effectively install, upgrade, and maintain software applications.
- Read, understand and interpret manufacturer’ schematics, and hardware, operating system, and software manuals; apply such information as appropriate.
- Recognize and diagnose problems in computer and network hardware and software, repair when possible.
- Interpret user and equipment manual in lay terms.
- Identify advantages and limitations of various software. Understand and follow written and oral communication.
- Safely operate and care for tools, equipment and materials used in the diagnostics and installation of computers and their peripherals.
- Access the internet to download service patches and other appropriate software, etc. Communicate effectively orally and in writing.
- Establish and maintain effective relationships with those contacted in the course of work.
- Become A+ and Network+ certified within the first ninety (90) days of employment.
- Physical Ability
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; talk or hear; or smell.
- The employee is occasionally required to reach with hands and arms; climb or balance; and stoop; kneel, crouch or crawl.
- The majority of work is light to medium and may require lifting or moving up to 50 pounds and occasionally lift and/or move up to 70 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The selected candidate must be able to perform the duties of a rigorous work schedule which includes lifting, loading, and unloading, and pass a physical examination and drug screen certifying this ability.