Position Summary: Provide support for installation, configuration, maintenance, and repair of all IT equipment such as but not limited to:  Computers, Printers, Scanners, etc. and for related software. Consult and assist faculty and staff in determining appropriate hardware and software needs.  Develop and maintain documentation for procedures, records, and inventory. Maintain security and server performance for systems within the PSTCC Network. 

Location of Position: This position supports all Pellissippi State Community College Campuses.

Required Documents Needed at Time of Application: Resume and copy of unofficial transcripts

Position #: 651160

Type of Appointment: Full-Time

Department: Network and Technical Services

40% Installation configuration and maintenance of computer and networking hardware for the responsible departments, academic labs, academic offices and administrative offices.

 25% Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate procedures.

 15% Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer  labs, academic offices, and administrative offices.

 10% Maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and maintenance records

 5% Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured

 5% Consult with supervisor regarding administrative procedures and NTS department policy. Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

·  High School Diploma or equivalent is required

·  Must have a minimum of one year full-time related work experience

Part-time work experience is calculated at 50% credit of full-time work experience.   

Knowledge of networking, application installation, Windows, Linux, OSX, computer and Mac troubleshooting, Mobile Device Management, TCP/IP fundamentals,  Windows Server software and licensing of software.

Work Hours: 37.5 hours per week

Pay Rate: $30,460 - $37,130.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

A summary of our benefits can be found on online: at http://www.pstcc.edu/hr/benefits. 

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application through the external application link on Handshake. In order to be considered, you must complete an online application. Must be submitted by 11/10/2019.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Pellissippi State Community College’s Human Resources office at 865-694-6406 or by email athumanresources@pstcc.edu.