Innovation and Improvement Specialist
Innovation and Improvement Specialist
SALARY: $51,611.46 - $78,864.81 Annually
OPENING DATE: 04/17/19
CLOSING DATE: 04/26/19 11:59 PM Central Time
JOB TYPE: Full-time
LOCATION: Downtown Minneapolis, Minnesota
DEPARTMENT: County Administration
THE POSITION
The Center of Innovation and Excellence is seeking an Innovation and Improvement Specialist to assist the countywide innovation and improvement programs. The programs are based on human-centered design, service design principles and continuous improvement concepts. Our process starts with the people we're serving and ends with a service that is designed and tested with their needs in mind. Components will include supporting and delivering training for county staff and supporting the applied consulting process to support department innovation and improvement efforts.
Location and hours:
This position is located at 701 4th Avenue South, Minneapolis, MN 55415. Work hours will typically be Monday through Friday, 8 a.m. - 4:30 p.m.
About the position type:
This is a full-time, benefit earning position.
In this position, you will:
- Provide training as part of the innovation and improvement training programs to build countywide capacity for design-thinking-based problem solving and continuous improvement processes.
- Consult on developing, redesigning and improving business processes and services using design-thinking and continuous improvement principles with departments across all lines of business.
- Conduct research to assist in review of model practices, policies and procedures.
Need to have:
- One of the following:
- Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two or more years of experience related to delivering training and/or facilitating learning experiences, developing plans, and/or managing projects or programs.
- Six or more years of experience related to delivering training and/or facilitating learning experiences, developing plans, and/or managing projects or programs.
Nice to have:
- Experience with:
- Human-centered design or design thinking problem solving techniques.
- Continuous improvement methods.
- Stakeholder facilitation using facilitation methods, such as Technology of Participation, Art of Hosting or other similar methods.
- Project consulting.
- Ability to:
- Build and nurture collaborative relationships with a variety of employees, customers, and partners, both internal and external.
- Be flexible and comfortable with change, complexity, and ambiguity.
- Communicate effectively both verbally and in writing.
- Demonstrate strong creative and critical thinking skills.
About the department:
Innovation and excellence is found in every corner of the county and the Center of Innovation and Excellence is a conduit for capturing, sharing and facilitating it. We want to engage and collaborate with you to solve problems and create new opportunities.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position is internally classified as an Administrative Assistant, Intermediate.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates will be required to complete a background check.