Service Center Representative
THE POSITION
Be there for life's milestones. As a service center representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, and have good time management skills.
Service locations and hours:
Brookdale Service Center: 6125 Shingle Creek Parkway, Brooklyn Center
Government Center Service Center: 300 South 6th St, Minneapolis
Maple Grove Service Center: 9325 Upland Lane North, Maple Grove
Midtown Service Center: 2929 Chicago Avenue, Minneapolis
North Minneapolis Service Center: 1001 Plymouth Ave. N., Minneapolis
Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka
Southdale Service Center: 1225 Southdale Center, Edina
Work hours will be Monday through Friday, any time between the hours of 7:30 a.m. - 7:30 p.m. and Saturday 8 a.m. - 2:30 p.m. Employees must have flexibility to work varying shifts dependent upon the location. For each location's hours click here.
About the position type:
We currently have two full-time and one part-time vacancy at the Midtown Service Center.
This posting may be used to fill current and future vacancies at all service center locations.
The primary duties and responsibilities of these positions include:
- Provide the following list of services: marriage applications, licenses and certificates; driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
- Prepare and process various applications/documents for county and state agencies, and collect appropriate fees.
- Provide accurate and complete information and instructions to the public regarding laws, policies and procedures; resolve routine customer complaints.
- Accurately enter data and update records into various county and state programs.
- Perform cashiering, reception desk, and telephone duties.
Need to have:
You must have one of the following:
- Six months or more of full-time equivalent experience performing public sector center transactions (i.e processing driver's licenses, and/or motor vehicle).
- 18 months (one and a half years) or more of general clerical and customer service experience.
- Completion of an approved business school or relevant technical college program and six months or more of general clerical and customer service experience.
- Completion of the Career Connections Office Specialist Train-to-Work program and 12 months or more of general clerical and customer service experience.
- Completion of the Career Connections Public Sector Administrative Professional Pathway Training program and six months or more of general clerical and customer service experience.
Nice to have:
- Experience:
- Processing driver's licenses and/or motor vehicle renewals.
- Providing face-to-face customer service in a high volume, fast-paced environment.
- Using Microsoft Excel, Word, or other computer applications.
- Handling money or processing payments.
- Ability to:
- Understand laws, policies, rules, and regulations relating to service center transactions.
- Bilingual skills.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Employees of the Resident and Real Estate Services Department play an integral part in making Hennepin County a great organization; one that provides taxpayers and citizens with easily accessible and time saving services they need while leading the way in implementing e-government solutions. Hennepin County Service Centers are located throughout Hennepin County to provide accurate and expedient licensing, recording, and other taxpayer services.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees .
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position is internally classified as a Service Center Representative.
Click here to view the job classification specification.
Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.