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Client Care Surveyor (Patient Safety and Client Care Surveyor) Full-time

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation and Quality Improvement Section (HCRQI) in Portland, OR is recruiting for one part-time permanent and three full-time permanent Client Care Surveyors. The HCRQI program regulates health care facilities, providers and suppliers in acute care and community-based programs. These positions monitor, inspect, consult, investigate and partner with the provider community and other state and federal agencies to assure that the citizens of the State of Oregon have access to safe, quality health care through licensing and Medicare/Medicaid certification of health care providers.

What will you do?
As a Client Care Surveyor, you will assess health and safety compliance in licensed and certified health facilities such as hospitals, ambulatory surgery centers and outpatient renal dialysis facilities. You will perform routine onsite inspection and complaint investigation surveys of health care providers for compliance with licensing requirements prior to issuance of license and thereafter. This work is done alone and in teams. You will conduct interviews, review documents and record observations during the surveys. Using the survey findings, you will draft survey reports including issuing citations for non-compliance with state or federal regulations on the State and Federal Statements of Deficiencies forms per established Federal Principles of Documentation. In addition, you will plan and monitor all assigned survey workload to ensure timely submittal. You will also provide peer feedback on survey reports done by fellow surveyors including checking for accuracy and completeness. This position also requires enforcement work in the form of reviewing and approving licensee corrective action plans and revisit surveys.

 
In this position, you will provide administrative-level assistance by planning, developing, implementing, and evaluating strategic comprehensive survey processes in compliance with State and Federal regulations. As a field expert, you will maintain knowledge of the rules, regulations and guidelines for each of the provider types assigned. You will also provide consultation, clarification and technical guidance in the interpretation of federal and state regulations as requested by licensees, health care partners, associations and management.

What's in it for you?
Do you want to ensure that Oregonians have access to safe and high quality health care? Are you a current, licensed registered nurse? Do you have experience with patient safety, compliance, inspections and investigations? Then we encourage you to apply!
 

MINIMUM QUALIFICATIONS

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation AND one of the following:

  • A bachelor's degree in health or human services; or
  • A license as a Registered Nurse (if your license is out-of-state, you must provide a copy for verification)

Special Qualifications:

You must possess a current, valid and unencumbered Oregon Registered Nursing license by the time of job offer as required by the Centers for Medicare and Medicaid Services.


DESIRED ATTRIBUTES

  • Experience providing nursing care
  • Experience with hospitals, ambulatory surgery, home health or hospice programs
  • Experience with federal and/or state health care regulatory compliance issues
  • Excellent written and verbal communication skills
  • Experience performing independent research, analyzing and/or interpreting information to resolve problems/complaints
  • Experience with databases, information systems, office software and electronic mail
  • Experience promoting a culturally competent and diverse work environment