Technology Trainer/ User Support
Technology Trainer/ User Support
Salary: $49,488.00 - $54,552.00 Annually
Job Type: Full Time - 12 Months/ 100% FTE
Job Number: FY1718 -59
Location: Cuesta College - San Luis Obispo Campus, CA
Department: Administrative Services
Closing: 1/29/2018 11:59 PM Pacific
Job Description Summary:
DEFINITION
Under the general supervision of the Executive Director of Information Technology, provide training and user support services to employees of District supported computer systems, software, and hardware; be the first point of contact for employees seeking assistance for campus technology issues. Diagnose and answer questions from users regarding computers, peripherals, and applications. Triage more complex problems and forward to appropriate Information Technology staff.
DISTINGUISHING CHARACTERISTICS
Incumbents in this position support student learning outcomes and institutional effectiveness by providing user support and technology training to all employees of the college; as well as educating employees regarding best practices to maintain proper data security.
Essential Functions & Qualifications:
ESSENTIAL FUNCTIONS
• Maintain library of software tutorials and books available to faculty and staff;
• Design training curriculum based on user needs and specific software packages;
• Deliver training in one-on-one, group, classroom situations, and online;
• Investigate available training modalities;
• Assist with the deployment of new technology as it relates to training and support;
• Learn and adopt new technologies as needed to effectively train and support customers;
• Educate employees regarding best practices to maintain proper data security;
• Query users for specific training needs and evaluate skills needed to use products;
• Maintain department web page;
• Maintain and assist with updates and security for web-based systems;
• Serve as the first point of contact for the department;
• Ensure good customer service through friendly, supportive, and positive interaction with customers;
• Assess support need and route requests appropriately;
• Solve user computer problems remotely or in person;
• Follow department procedures for logging customer requests and solutions;
• Dispatch, in case of emergency, appropriate staff based on established procedures and needs;
• Receive, prioritize, and follow through on work requests;
• Perform other related duties as required.
QUALIFICATIONS
Education:
Required
• Associate's degree or the equivalent.
Experience:
Required
• Two years of experience in computer user support.
Knowledge of:
• Training methodologies;
• Learning Management Systems;
• Curriculum development;
• Industry standard operating systems (Windows, iOS, Android, Mac OS);
• Problem solving/troubleshooting techniques;
• Standard computer terminology;
• Research tools for problem resolution;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.
Ability to:
• Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
Physical ability to:
• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.
License and Certificates (must be continuously current):
Required
• Valid driver's license and eligible to obtain California driver's license upon hire.
Additional Information:
Required Documents: Candidates will be required to submit a cover letter, resume, reference list, and unofficial transcripts when applying for this position. Reference list should include three professional references and their contact information and their relationship to you. When uploading documents, PDF uploads are preferred.
Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.
San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1035, during campus business hours. You may also access the complete text of this report at the following website address:
http://www.cuesta.edu/student/findingway/public_safety/clery_act.html
Interview Process Information:
Selected applicants will be invited to attend an interview and presentation on Friday, February 9, 2018.
To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/1150575
The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-f32863b2e8981645818f6164beaf3d93
Salary: $49,488.00 - $54,552.00 Annually
Job Type: Full Time - 12 Months/ 100% FTE
Job Number: FY1718 -59
Location: Cuesta College - San Luis Obispo Campus, CA
Department: Administrative Services
Closing: 1/29/2018 11:59 PM Pacific
Job Description Summary:
DEFINITION
Under the general supervision of the Executive Director of Information Technology, provide training and user support services to employees of District supported computer systems, software, and hardware; be the first point of contact for employees seeking assistance for campus technology issues. Diagnose and answer questions from users regarding computers, peripherals, and applications. Triage more complex problems and forward to appropriate Information Technology staff.
DISTINGUISHING CHARACTERISTICS
Incumbents in this position support student learning outcomes and institutional effectiveness by providing user support and technology training to all employees of the college; as well as educating employees regarding best practices to maintain proper data security.
Essential Functions & Qualifications:
ESSENTIAL FUNCTIONS
• Maintain library of software tutorials and books available to faculty and staff;
• Design training curriculum based on user needs and specific software packages;
• Deliver training in one-on-one, group, classroom situations, and online;
• Investigate available training modalities;
• Assist with the deployment of new technology as it relates to training and support;
• Learn and adopt new technologies as needed to effectively train and support customers;
• Educate employees regarding best practices to maintain proper data security;
• Query users for specific training needs and evaluate skills needed to use products;
• Maintain department web page;
• Maintain and assist with updates and security for web-based systems;
• Serve as the first point of contact for the department;
• Ensure good customer service through friendly, supportive, and positive interaction with customers;
• Assess support need and route requests appropriately;
• Solve user computer problems remotely or in person;
• Follow department procedures for logging customer requests and solutions;
• Dispatch, in case of emergency, appropriate staff based on established procedures and needs;
• Receive, prioritize, and follow through on work requests;
• Perform other related duties as required.
QUALIFICATIONS
Education:
Required
• Associate's degree or the equivalent.
Experience:
Required
• Two years of experience in computer user support.
Knowledge of:
• Training methodologies;
• Learning Management Systems;
• Curriculum development;
• Industry standard operating systems (Windows, iOS, Android, Mac OS);
• Problem solving/troubleshooting techniques;
• Standard computer terminology;
• Research tools for problem resolution;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.
Ability to:
• Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
Physical ability to:
• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.
License and Certificates (must be continuously current):
Required
• Valid driver's license and eligible to obtain California driver's license upon hire.
Additional Information:
Required Documents: Candidates will be required to submit a cover letter, resume, reference list, and unofficial transcripts when applying for this position. Reference list should include three professional references and their contact information and their relationship to you. When uploading documents, PDF uploads are preferred.
Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.
San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1035, during campus business hours. You may also access the complete text of this report at the following website address:
http://www.cuesta.edu/student/findingway/public_safety/clery_act.html
Interview Process Information:
Selected applicants will be invited to attend an interview and presentation on Friday, February 9, 2018.
To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/1150575
The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-f32863b2e8981645818f6164beaf3d93