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Librarian, Associate - Customer Service

  • Provide friendly and approachable customer service in person, over the telephone, or electronically.
  • Assist with a broad range of requests for information related to readers' advisory; explain a variety of routine to complex requirements, policies, and procedures regarding patron accounts and services.
  • Deliver programs; assist librarians or the service manager with program planning and evaluation.
  • Assist staff and patrons with routine to complex needs related to the use of library technology and resources, online and downloadable materials, library computers, printers, scanners, photocopiers, and audiovisual equipment.
  • Continue to learn about and demonstrate skill in the use of evolving and emerging technology used by patrons.
  • Proactively maintain a welcoming and safe environment by managing patron behavior in the library and working with security staff as necessary to address challenges.
  • Contribute to managing library spaces, including public meeting rooms; complete building needs/facility work requests as necessary.
  • Contribute to collection maintenance; suggest materials for addition to the collection.
  • Provide or assist with storytimes, group tours, and orientation to the library.
  • Collaborate with other staff to coordinate the work of volunteers to support programming and service needs.
  • Create and manage displays.
  • Perform a variety of patron service and materials handling tasks as needed, including assisting patrons with their accounts, collecting fines and fees, preparing financial and other reports, and processing materials for circulation.