Provide friendly and approachable customer service in person, over the telephone, or electronically. Assist with a broad range of requests for information related to readers' advisory; explain a variety of routine to complex requirements, policies, and procedures regarding patron accounts and services. Deliver programs; assist librarians or the service manager with program planning and evaluation. Assist staff and patrons with routine to complex needs related to the use of library technology and resources, online and downloadable materials, library computers, printers, scanners, photocopiers, and audiovisual equipment. Continue to learn about and demonstrate skill in the use of evolving and emerging technology used by patrons. Proactively maintain a welcoming and safe environment by managing patron behavior in the library and working with security staff as necessary to address challenges. Contribute to managing library spaces, including public meeting rooms; complete building needs/facility work requests as necessary. Contribute to collection maintenance; suggest materials for addition to the collection. Provide or assist with storytimes, group tours, and orientation to the library. Collaborate with other staff to coordinate the work of volunteers to support programming and service needs. Create and manage displays. Perform a variety of patron service and materials handling tasks as needed, including assisting patrons with their accounts, collecting fines and fees, preparing financial and other reports, and processing materials for circulation.