Patron Experience Supervisor
Hennepin County Library's (HCL) Library Services Division is
seeking a Patron Experience Supervisor at the Penn Lake
(Bloomington) Library. Those interested in future opportunities
at other locations are also encouraged to apply at this time.
Patron Experience Supervisors are pivotal leaders in creating a
Hennepin County where every person has the opportunity and
resources to read, graduate, engage, work, and learn. Patron
Experience Supervisors are leaders who provide a wide variety of
tasks related to management, staff supervision, and service
delivery to ensure the needs of staff and patrons are met in a
safe and welcoming environment. As integral members in the
management of Hennepin County Libraries, they lead and support
library system and county initiatives, and they collaborate with
other managers to identify and provide tools, resources, and
development opportunities for ongoing staff learning and growth.
They are also accountable for maintaining welcoming and
operational buildings and services. The schedule for these
positions is full-time and will include evenings and weekends.
The primary duties and responsibilities of this position
include:
•Lead, support, and supervise staff to prioritize, shape, and
coordinate patron services including customer service, collection
maintenance, local programs, and community connections.
•Supervise, train, plan, and support the work of assigned
staff.
•Provide coaching, performance management, and opportunities
for employee development.
•Serve as project manager and/or team leader on system-wide
programs, projects, or initiatives.
•Identify opportunities to apply continuous improvement
principles to work in the library.
•Serve on or lead committees and teams to solve problems,
improve service, or promote innovation.
•Represent Library Services on organization-wide or community
committees and/or task forces, with limited authority to act on
the department's behalf.
•Direct materials handling workflow.
Best Qualified Candidates will have: •Bachelor's degree or
higher in public administration, business administration, or
other field appropriate to the position and two or more years of
experience providing direction or leadership to others (e.g.
mentoring, training, project management, team leading, or
coaching). Note: Experience providing direction or leadership to
others may be substituted for education on a year for year
basis.
•Customer service experience.
•Experience working collaboratively with teams and groups.
•Ability to create supportive environments, lead change, manage
conflict, and evaluate performance.
•Ability to deliver inclusive and responsive customer service
to diverse communities.
Invitations to interview will be based on an assessment of
education and experience.
Hennepin County envisions an organization where our commitment to
diversity is fundamental in providing excellent service to our
community.
Type: Full-time (35+ hours/week)
Other:
Period of employment (temporary):
Wage/salary range: $49,125.44 - $75,065.12 Annually
Experience required: 1-5 years
seeking a Patron Experience Supervisor at the Penn Lake
(Bloomington) Library. Those interested in future opportunities
at other locations are also encouraged to apply at this time.
Patron Experience Supervisors are pivotal leaders in creating a
Hennepin County where every person has the opportunity and
resources to read, graduate, engage, work, and learn. Patron
Experience Supervisors are leaders who provide a wide variety of
tasks related to management, staff supervision, and service
delivery to ensure the needs of staff and patrons are met in a
safe and welcoming environment. As integral members in the
management of Hennepin County Libraries, they lead and support
library system and county initiatives, and they collaborate with
other managers to identify and provide tools, resources, and
development opportunities for ongoing staff learning and growth.
They are also accountable for maintaining welcoming and
operational buildings and services. The schedule for these
positions is full-time and will include evenings and weekends.
The primary duties and responsibilities of this position
include:
•Lead, support, and supervise staff to prioritize, shape, and
coordinate patron services including customer service, collection
maintenance, local programs, and community connections.
•Supervise, train, plan, and support the work of assigned
staff.
•Provide coaching, performance management, and opportunities
for employee development.
•Serve as project manager and/or team leader on system-wide
programs, projects, or initiatives.
•Identify opportunities to apply continuous improvement
principles to work in the library.
•Serve on or lead committees and teams to solve problems,
improve service, or promote innovation.
•Represent Library Services on organization-wide or community
committees and/or task forces, with limited authority to act on
the department's behalf.
•Direct materials handling workflow.
Best Qualified Candidates will have: •Bachelor's degree or
higher in public administration, business administration, or
other field appropriate to the position and two or more years of
experience providing direction or leadership to others (e.g.
mentoring, training, project management, team leading, or
coaching). Note: Experience providing direction or leadership to
others may be substituted for education on a year for year
basis.
•Customer service experience.
•Experience working collaboratively with teams and groups.
•Ability to create supportive environments, lead change, manage
conflict, and evaluate performance.
•Ability to deliver inclusive and responsive customer service
to diverse communities.
Invitations to interview will be based on an assessment of
education and experience.
Hennepin County envisions an organization where our commitment to
diversity is fundamental in providing excellent service to our
community.
Type: Full-time (35+ hours/week)
Other:
Period of employment (temporary):
Wage/salary range: $49,125.44 - $75,065.12 Annually
Experience required: 1-5 years