IT Support Analyst
| IT Support Analyst 3890 Theurer Boulevard, Winona, MN 55987 Full-Time Shift(s): Monday-Friday 10AM - 7PM The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time IT Support Analyst. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to over 2,500 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. OVERVIEW: Working as a Full-Time IT Support Analyst, you will provide support to Fastenal employees at our Branches on all software applications used in the performance of their job. Fastenal Branch employees utilize a custom Point of Sale system and a majority of the support requests are for this application. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Providing Sales Application Support through phone calls, FastHelp tickets and email. o Quickly identifying the root cause of a problem and then solving or escalating as needed o Advanced sales applications knowledge o Provide solutions for business problems using advanced software tools including databases queries, Excel macros/vlookups, and data import/export programs. REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o Possess or are working towards a Bachelor's degree in Information Systems/Computer Science, or a related field OR have equivalent work experience o Excellent written and oral communication skills o Highly motivated, self-directed, and customer service oriented o Demonstrate strong organization, planning, prioritizing abilities and attention to detail o Ability to learn and perform multiple tasks in a fast paced environment o Ability to work independently as well as in a team environment o Ability to pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Proficient using Microsoft Office Suite o Experience troubleshooting technical problems involving software and hardware o Experience in a technology focused position o Experience querying databases. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with a profit sharing contribution. |
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| Apply Now. Please respond by Wednesday, November 29, 2017. |
| Equal Opportunity Employer-Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity |