2018 Customer Value Center (CVC) - Customer Relationship Specialist
IMPORTANT: Two Step Application Process
Like many global companies who partner directly with colleges and universities for campus recruiting, you will need to complete two separate applications to be considered for this position with Prudential.
You MUST complete the application on your school’s career website
You MUST complete the application on Prudential’s website at:
You must complete BOTH applications to be eligible for consideration
Opportunity Awaits!
Do you have a positive attitude, desire to learn, and a passion to help people? Beyond the requisite skill set – are you highly motivated, a strong verbal and written communicator, have excellent customer service skills? Are you an outstanding active listener and can engage customers to determine their unique financial needs and preferences? If you thrive in a fast-paced environment while balancing multiple tasks, The Customer Value Center (CVC) is the place for you!
Who are we?
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. Our businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
Your Role
As a Customer Relationship Specialist, you are part of an elite team of experts responsible for providing an exceptional experience to Prudential’s customers and distribution partners within the Individual Life Insurance business. With a focus on driving customer engagement and retention, you will have opportunities to manage activities that will help identify the customers need and craft a solution.
Your experience will include a comprehensive introduction to the financial industry through an extensive training program that will allow you to develop technical expertise, process knowledge and a solid foundation of Prudential’s life insurance products. The professional skills you receive will prepare you to explore opportunities in other areas of the business, such as Training, Underwriting, Marketing and Sales & Distribution.
Additional Program Highlights:
As part of the Individual Life Insurance team, the Customer Value Center (CVC) delivers an exceptional customer experience by leveraging our talent and capabilities and an unmatched brand to Prudential’s customers and distribution partners. With a focus on developing talent to build a successful career at Prudential, you will have several opportunities to grow, develop, and take on leadership roles.
The Customer Value Center offers an extensive training program, which includes:
Paid training (classroom and online) for your required FINRA Series 6 and 63 exams and 50 state insurance licensing exams. All registration fees, exams, and materials paid by Prudential.
12-week paid training on Prudential's life insurance products, systems, and procedures.
Continuing education credentials paid by Prudential.
Ongoing coaching and career development including individual and group coaching sessions, opportunities to participate in mentorship programs, and paid personal development time each year.
Hours:
The hours of operation for the Customer Value Center are 7:00am to 7:00pm CT. Upon completion of training, hours may be anywhere during these hours, depending on business need.
Upon completion of training, Prudential offers many flexible work arrangements including compressed work week (four 10 hour workdays) and work from home opportunities.
Prudential offers a generous total rewards package including:
Competitive salary with opportunity for an annual bonus based on performance.
Outstanding advancement potential, beginning with tiered promotional opportunities.
Learning and development opportunities and tuition assistance.
Comprehensive health care plan, available on start date.
The opportunity to participate in company sponsored retirement plans.
Generous paid time off – vacation and holidays.
A variety of other programs, including discounts, health services, matching gifts, and a volunteer day.
Qualifications
Excellent verbal and written skills and a strong commitment to providing exceptional customer service.
Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.
Proficient PC skills with the ability to multi-task between computer applications.
December 2017 or May 2018 Grads. All majors welcomed.